Mumbai, Nov 30 (UNI) Citibank today appointed Padma Bhushan awardee and former Mumbai police commissioner Julio Ribeiro as its external ombudsman for all collections and credit related consumer disputes.
The appointment of Mr Ribeiro as an external ombudsman will make available opinion of independent expert to customers who wish to seek such external resource.
All complaints received at Mr Ribeiro's office will be investigated and resolved within two weeks. The resolution process will involve establishing specific facts of the complaint, the context and an appropriate response from Citibank.
Announcing the appointment, bank's country business manager P S Jayakumar said, ''The appointment of Mr Ribeiro will help address the needs of a segment of our customers who are interested in getting unbiased expert opinion for their specific case.'' UNI