New Delhi, Nov 28 (UNI) Airport operator Delhi International Airport (P) Ltd (DIAL), today said it was bracing up with measures to ensure minimum inconvenience to passengers during the winter months by reducing the impact of fog and low visibility on flight operations.
Elaborating on this, DIAL's Chief Operating Officer Andrew Harrison said,''Our core strategy will be to provide the passengers with all information. We want our staff to be available and also visible. Therefore, we have recruited 60 specially trained Customer Service staff to provide assistance to passengers.'' A link of the FIDS (Flight Information Display System) will also be provided on DIAL website which will help passengers know their flight status even at home or office, he told reporters here at a press conference.
In addition, DIAL is setting up a basic call centre which will share the available flight information and airlines' contacts numbers.
There will be an increased number of payphones, along with 25 coin operated booths have been added at IGI Airport to help passengers stay in touch with their friends and relatives, he said.
Every year, fliers are stranded for hours when dense fog makes it difficult for planes to operate. There were 12 days' of flight disruptions last year, Promising to minimise their problems this year, Mr Harrison said the Delhi Airport is equipped with Category IIIB Instrument Landing System, which allows compatible aircraft and trained pilots to land even when the runway visibility is up to 50 meters.
He said airlines have been asked to roster CAT III trained pilots, for fog-vulnerable Delhi. In case there is need to divert flights, the airlines can choose from Jaipur, Lucknow and Karachi airports as per their requirements.
This year, 55 parking bays at the domestic aircraft apron have been provided with CAT III compatible lighting systems, compared to 25 last year.
Additions carried out over the last year have provided additional number taxi routings to smoothen aircraft movement, and prioritize the movement of CAT III enabled aircraft. DIAL has added 4 new rapid exit taxiways, namely B1, F, U&V to speed up aircraft movement.
He said if DIAL and other stakeholders at the airport such as Airlines, ATC, CISF, BCAS, Met Department, Customs, Immigration, Delhi Police and Catering Firms work in tandem, it will be possible to reduce the inconvenience to passengers during the fog season.
To provide additional seating area for passengers, Terminal 1B is being extended on the kerbside. Compared to last year, where the additional seating was across the road - this extension will be attached to the terminal building itself for the convenience of the passengers.
An extensive flight information display system is being provided in the extension area to regularly update the passengers.