Cincinnati/ New Delhi, Oct 31: Convergys, one of the leading customer care, human resources, and billing services company in the world, is celebrating the completion of six years of its operation in India.
"We've been very successful in India over the past six years," said Sukant Srivastava, Managing Director and Country Manager for Convergys' Customer Care operations in India.
In that short span of time, Convergys has grown in India to encompass over 13,000 employees across all three of the company's business lines - Customer Care, Employee Care, and Information Management, performed in nine facilities throughout the country.
"We've expanded our business through growth because of the high standard of customer relationship management services our employees in India provide to our clients. We look forward to continuing to work with the talented people of India and giving back to the communities in which we operate," Sukant added.
Convergys customer service agents in India provide unparalleled customer support via telephone, web-chat, and email for a diverse portfolio of global clients and their customers worldwide.
Its expert IT teams develop advanced information management software for communications billing that supports more than 100 million customer accounts for clients around the globe.
Besides, its world-class human resources teams support employees and retirees with an array of services ranging from benefits, payroll, and HR administration to learning services and recruiting and staffing using state-of-the-art technology.
"India has consistently proven itself as an ideal location for Convergys thanks to the broad skills and bountiful talents of the vast English-speaking work force available here. India is and will continue to be a strong, continuing focus for our company," said Paresh Shah, Vice President and General Manager for Convergys' Information Management operations in India.
"We continue to see increasing interest in our HR BPO services in the Asia Pacific region," said Stanley Jeremiah, Managing Director and Vice President of Operations for Convergys' Employee Care business in Asia Pacific.
"Thanks to the hard work of our committed employees, more and more HR professionals are recognizing that outsourcing leaves them time to focus on planning improvements and strategic issues like talent acquisition, management, and retention," he added.