Bihar, Gujarat, Tamil Nadu hit by bad service quality

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New Delhi, Sept 28 (UNI) Mobile users in Bihar, Gujarat, Jammu and Kashmir, Karnataka, Madhya Pradesh, Maharashtra, North-Eastern states, Orissa, Rajasthan, Tamil Nadu and West Bengal have been among the worse hit by telecom network quality in the country.

According to the regulator TRAI which has been monitoring the level of congestion at the Point of Interconnection (POI) between various service providers on a monthly basis across the country has said that in a number of cities the level of congestion between networks of operators is far from satisfactory despite marginal improvement.

The benchmark notified by TRAI in the Quality of Servivce (QoS) Regulation of July 2005 for this parameter is 0.5 per cent. This means out of 200 calls between two operators only one call should face congestion problem. The result of the monitoring reveals that in a number of areas, the degree of congestion between the operators is alarming. In a number of cities, the level of congestion between the networks of different operators is far more than this benchmark.

Cellular Mobile Service Providers have submitted their POIs Congestion Reports in TRAI for the months of April, May and June 2007.

The POI Congestion Report analysis for the month of April, 2007 to June, 2007 shows that the performance of the CMSPs with respect to the congestion on POIs has improved a little in the month of June, 2007 as compared with the performance in March, 2007. The number of POIs having congestion has decreased from 499 in March, 2007 to 457 in June, 2007.

Out of these 457 POIs in June, 2007, in 218 POIs, the level of congestion is more than 5 per cent as compared to 245 POIs in March, 2007.

The number of such POIs where the level of congestion is more than 10 per cent is 151 in June, 2007, whereas it was 183 in the month of March, 2007.

The number of worst affected POIs where congestion level is more than 40 per cent is 46 in the month of June, 2007 as also in March, 2007.

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