RMS to begin BPO operations in India in August

New Delhi, June 30 (UNI) As part of its expansion strategy, Receivable Management Services (RMS), owned by the US-based Citi Venture Capital International, plans to start operations in India in August in the field of Business Process Outsourcing (BPO) in the IT-enabled service sector.

"The infrastructure is already laid out in Gurgaon for the project. We could start operations anytime after the first week of August", Mr Anil Kumar, Chief Operating Officer(COO) told UNI.

RMS, the global leader in business to business accounts receivable, is replicating their US-delivery BPO model creating a 'blended solution' for servicing multinational clients.

With 160 years of expertise in managing receivables, the Gurgaon- based Indian arm of RMS plans to recruit 1,000 employees in the IT-enabled services sector in the next two years, offering first party collections (calling in the client's name) and third party collections.

These services are deployed in collecting delinquent bills owned to a wide range of industries, from banks, credit cards and other financial instititions to telecommunications, manufacturers, transportaion companies, technology firms and many others.

Mr Kumar said RMS India has already launched third party collections and skip tracing with plans for other services soon.

"The company is also studying expansion to other metros", he said.

Mr Kapil Magan, Director HR of RMS India Operations, said the idea was to have a complete BPO, where calling is part of the process.

Mr Magan said RMS India is a 100 per cent subsidiary of the parent company which has its headquarters in Bethlehem, Pennsylvania, United States.

Mr Kumar said initially business will emnate for its captive business in the United States. Subsequently, action wil be from new marketing efforts in the United Kingdom, Canada and the Asia-Pacific region.

In the US, operations of the company are spread in 14 states.

RMS supports 35,000 clients globally. It's operating locations, apart from the US, incudes Canada, Hong Kong, Maxico, Europe, Africa, and the Middle East.

When asked what was the targetted sales in the coming years, Mr Kumar said plans are for recruiting 3,000 to 4,000 employees in the next three to four years. It's next location will be in a Tier 11 city, he said.

Asked the advantages of a location in India, Mr Kumar named cost effectiveness and the availability of skilled quality manpower.

Mr Kumar said the President and global CEO David M Hueber would be present for the launch of the India operations. Mr Hueber was earlier with Dun&Bradstreet.

RMS, which was a part of the Dun&Bradstreet, became a seperate company in 2001.

In 2005 Citi Venture Capital International acquired a majority stake in the company and is assissting with further building RMS woldwide in receivable capabilites.

"The Indian operations have strong support from Citigroup assissting the the current and future expansion," Mr Kumar added.

UNI GS CS KN1333